FAQs

Ordering

How do I place an order?

Once, you have decided on the product(s) that you want to order, fill the Request a Quote form and list the details of your order including the quantity of items that you would like to purchase, then click the Submit button.
Most orders will ship within 1 business day. If you have any questions or issues during the ordering process, don’t hesitate to contact us at info@acutesphere.com.

How long does it take to process an order?

We do our very best to process and deliver orders as quickly as possible. Acutesphere’s stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.
For guaranteed delivery of items that are needed urgently, we strongly encourage you to consider expedited shipping options, which are available on many of our products. If you have any questions about processing time and/or expected delivery timeframes for your order, please don’t hesitate to contact us at info@acutesphere.com.

How can I cancel my order?

To cancel an order that has already been placed, please reach out to our customer service team directly at info@acutesphere.com. We’re available Monday through Friday from 6am to 9pm and Saturdays from 7am to 5pm.

Where can I send POs?

Purchase Orders can be sent to us at info@acutesphere.com.

Can I have a price quoted?

For order quotes, please contact our customer service team at info@acutesphere.com or email us at info@acutesphere.com. We’re available Monday through Friday from 6am to 9pm and Saturday from 7am to 5pm.

How long are quoted prices good for?

Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.

Can I use a promo code when requesting a quote?

No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order

What happens if the quote is expired, voided, or processed?

Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of items in your quoted order have increased, we will honor the (lower) quoted price as long as the quote is not expired, voided, or previously processed and the product is still available for purchase.

How do I place an order from a quote?

Please contact customer service at info@acutesphere.com and we will be happy to help you place your quoted order.

What happens if I have discontinued items in my quote?

Discontinued items are not available for purchase. Please contact customer service at info@acutesphere.com so that we can recommend an alternate item.

Where can I access my saved quotes?

Quotes can be emailed to you once they’ve been created by a member of our customer service team. To purchase a quoted order, please email us at info@acutesphere.com.

Do I need to have a Acutesphere account to have a price quoted?

No, you don’t need to register a Acutesphere account before a quote can be created by contacting customer service at info@acutesphere.com.

What if I need to make changes to a quote?

You cannot edit a quote that has already been created. However, we can create a new quote for you that reflects your changes. Please contact customer service for more information at info@acutesphere.com

Can I get a quote for expedited shipping?

Yes. Our customer service team will be happy to include the cost of expedited shipping in a quoted order. Please contact customer service for more information at info@acutesphere.com or info@acutesphere.com. For expedited shipping quotes, please be prepared to provide information concerning the items and quantities in your order, as well as your shipping and billing addresses.

Payment

What are my payment options for Acutesphere.com orders?

What are my payment options for Acutesphere.com orders?
For your convenience, Acutesphere.com accepts payment via business checks, Bank Transfers, and PayPal.
Related Links
Acutesphere.com Payment Policy

Can I pay for my order with PayPal?

Yes, you can use PayPal to pay for your order.

What are Net 30 terms?

Net 30 terms offer Acutesphere.com’s qualified business customers the flexibility to pay by check, wire, or credit card up to 30 days after a product ships. Unlike a credit card company, Acutesphere.com charges zero interest, no annual fees, and no late fees to qualified customers. See below for more information on signing up for Net 30 payment.

Business customers will be notified when payment is due with an invoice emailed to the contact stored in their account. Please note that Acutesphere.com does not send Net 30 invoices via mail. If you would like to receive a monthly account statement via email, please submit a request through Acutesphere.com Credit Services.

Related Links
Acutesphere.com Payment Options

How do I sign up for Net 30 payment?

To apply for Net 30 terms, call info@acutesphere.com. Our customer service team will be happy to walk you through the process.

Please have the following information ready:
• Your company’s registration document
• Your Accounts Payable contact, address, and phone number
• An email address where your invoices will be sent
• Your Dun & Bradstreet number (if you have it)

Related Links
Acutesphere.com Payment Options

What if I am denied Net 30 payment?

Unfortunately, we are not always able to provide a Net 30 line of credit.

If you have questions or concerns regarding this decision, please contact Acutesphere.com Credit Services via email info@acutesphere.com.com. We are available from 6:00am to 5:30pm, Monday through Friday.

Please note that while you are not eligible for Net 30 terms at this time, you may reapply at a later date.

In order to place new orders with Acutesphere.com, payment will be required at the time of purchase. Acutesphere.com accepts payment by credit card, check, wire, or PayPal.

To place an order by phone, please contact our Customer Service team email at info@acutesphere.com.com. Our Customer Service center is open from 6am to 9pm, Monday through Friday, and from 7am to 5pm on Saturdays.

Returns

How do I make a return?

Follow these steps for no-hassle returns. We’ll email a shipping label you can print. The return will be noted in your account for easy tracking within 14 days of receiving items.

Ineligible Items
Any items that are not eligible for return will be noted. You’ll be directed to contact Customer Service for more details.

If your product is not eligible for online return, or if you prefer to speak to one of our customer service agents, please contact us at info@acutesphere.com. One of our friendly customer service agents will guide you through the return process and, if your items are eligible for return, we will send you a shipping label and a return authorization number.
Related Links
Acutesphere.com Shipping & Returns Policy

What do I do if I receive damaged goods?

We work hard to ensure that all items are received in good condition, and if you’ve received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team within 14 days at info@acutesphere.com. We will do all we can to remedy the situation—either by sending a replacement item or by refunding your order—and we’ll help you to return the damaged item at our expense.

Related Links
Acutesphere.com Shipping & Returns Policy

What is Acutesphere.com's return/exchange policy?

If you are not satisfied with your order for any reason, products may be returned within 14 days of delivery for a full credit or exchange (provided the product is undamaged), with some exceptions. See our full returns policy for more detailed information and instructions.

Please note that:
• Acutesphere.com will cover the cost of return shipping.
• Items must be returned in their original packaging.
• You must include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.

Related Links
Acutesphere.com Shipping & Returns Policy