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FAQ

Frequently Asked Questions

I’m pretty busy. How long will it take to get my stuff up on Acutesphere?
We realize you want to sell your stuff right now. Our quick listing tool makes selling on Acutesphere a snap. Once you’re signed into your Acutesphere account, you’ll find guidance and tips that will help you list your item fast. Don’t have an account yet? It’s easy to set up an Acutesphere account.

Is it really free to list?
There is no upfront listing cost till your products sells. All Acutesphere sellers get free product listings till you sell. Listing Fees and Service Fees will only be billed if your item sells. You only pay seller fees when your stuff sells, which is a small percentage of the final price. Learn more about final fees under Payments and Fees.

I want everyone to see my stuff. How do I do that?
Now you sound like a seller! Helping buyers find your stuff begins with a great listing. Take great photos (you can post 4 of them for free), write a descriptive title, and describe your item with as much detail as you can. Do that and you’ll definitely increase your chances.

How do I get the best price for my item?
You can decide to go for an auction-style or a fixed-price listing. Auction-style listings can be exciting, and you may earn a higher than expected price this way. With a fixed-price listing, you decide how much your stuff is worth. This might help sell it quickly.

Selling sounds easy, but how do I get paid?
Depending on any of the 3 payment options you selected while listing, Once your item sells on Acutesphere, all payments are safely and securely handled by for an additional fee. Be patient, because it may take a little time for your buyer to send payment after purchase. If you don't have one yet, it's easy to set up a VoguePay account.

What happens after my stuff sells? I still have to ship it out, right?
Naturally! We are only expanding your reach, not changing your business' process flow. You can also sell your item with local/buyer pickup in mind -- just arrange a pickup time and location with your buyer after they’ve paid for the item.

When can I shop?
Whenever you need any part. Acutesphere.com is open 24 hours a day, 7 days a week.

Will I pay local sales tax on my Acutesphere.com purchases?
Yes. Since Acutesphere.com does business in all states in Nigeria, we have to carefully follow the many federal, state and local tax codes when purchases are made at our online store. That's why we need your location when you list. The sales tax in your area will automatically be included in your web purchase.

What credit cards does Acutesphere.com accept?
At this time, Our online payment gateway accepts Visa, MasterCard. We also accept debit cards with the Visa and Master Card logos.
Other forms of payment depending on sellers preference are Cash On Delivery, and Bank Transfer to Acutesphere.com 

When is my order charged to my credit card? And when is it credited if I return the part?
When payment is made with Debit/Credit card, we charge immediately and place in escrow the amount of purchase. Seller will only receive payment when item has been received by buyer. If buyer returns an item within the minimum allowance of 3 days, we will provide a refund for that amount when the seller receives the item.

Is there a maximum order size?
No. The only exception will be on occasional special offers that have a limit per order.

How do I check my order status?
Seller is responsible for providing and updating tracking information online and via telephone or text messages to buyer

Is Acutesphere.com a secure Web site?
Acutesphere.com uses industry standard technology for secure online transactions and makes placing an order online at Acutesphere.com at least as safe as giving your credit card number over the telephone.

What's the Acutesphere.com privacy policy?
Acutesphere.com will only maintain information relevant to helping us identify and address customers' needs and interests, and will make every effort to ensure that the information is used to make products and services available that will be valuable to the customer. Acutesphere.com will not sell, distribute or otherwise make available any of the information you provide to any third party not affiliated with Acutesphere.com. For more details, read our Privacy Policy.

Can I order chemicals online?
Absolutely. But remember, due to regulations and ordinances of the Environmental Protection Agency and other government agencies, all flammable and hazardous materials cannot be shipped through the mail without following strict procedures and absorbing significant price increases.

Can I cancel my order after I've placed it?
Yes. Your order can be cancelled up until the moment it's shipped. Orders with certain types of special order items, such as, items that are shipped directly from vendor locations, cannot be canceled. But once the order has been received, you can return it to the seller within the covered minimum Return Policy. To cancel your order, call the Customer Care Center and have your order number ready.

How do I return something I've purchased online?
All products can be returned. To return your purchase directly to the seller, follow the instructions on the shipping invoice or read the Online Return Policy.

Do I pay shipping for parts I return to Seller?
You don't pay shipping if the part is returned due to Seller's mistake. For instance, if you are shipped the wrong part or if it is damaged in shipping, seller will pay the return shipping expense. Simply correspond with seller to arrange for your return shipping.

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