ORDERING INFORMATION

Once, you have decided on the product(s) that you want to order, use the Quantity tool to select the quantity of items that you would like to purchase, then click the Add to Cart button.

Continue shopping in this manner until you have completed your order. When you are ready to checkout, click the Cart button in the upper right-hand corner of the page.

You will be asked to either register (for new users) or log in to your account (for existing users). You may also choose ‘Checkout as Guest.’ The Acutesphere Checkout page will prompt you for additional information (e.g., shipping address and billing information).

After entering your information as needed, click Place Order. If you see a Thank You for Your Order page, your order was successful.

Most orders will ship within 1 business day. If you have any questions or issues during the ordering process, don’t hesitate to contact us at mail@acutesphere.com.

We do our very best to process and deliver orders as quickly as possible. Acutesphere’s stocked items will usually ship within 1 business day. Depending on your location, you should receive these items within 3 to 7 business days. However, processing and delivery timeframes can vary significantly depending on the product.

For guaranteed delivery of items that are needed urgently, we strongly encourage you to consider expedited shipping options, which are available on many of our products. If you have any questions about processing time and/or expected delivery timeframes for your order, please don’t hesitate to contact us at mail@acutesphere.com.

To cancel an order that has already been placed, please reach out to our customer service team directly at mail@acutesphere.com. We’re available Monday through Friday from 6am to 9pm and Saturdays from 7am to 5pm.

Purchase Orders can be sent to us at mail@acutesphere.com.

For order quotes, please contact our customer service team at mail@acutesphere.com or email us at mail@acutesphere.com. We’re available Monday through Friday from 6am to 9pm and Saturday from 7am to 5pm.

Quoted prices are good for 30 days. Quotes that are expired, voided, or processed will reflect current pricing.

No. Prices affected by a promo code will not be reflected in a quote. However, promo codes can still be applied when placing your order.

Available items from expired, voided, or processed quotes can still be purchased, but the cost will reflect current pricing. Discontinued items cannot be purchased.

If the prices of items in your quoted order have gone down, the price of your order will reflect the new, lower price.

If the prices of items in your quoted order have increased, we will honor the (lower) quoted price as long as the quote is not expired, voided, or previously processed and the product is still available for purchase

Please contact customer service at mail@acutesphere.com and we will be happy to help you place your quoted order.

Discontinued items are not available for purchase. Please contact customer service at mail@acutesphere.com so that we can recommend an alternate item.

Quotes can be emailed to you once they’ve been created by a member of our customer service team. To purchase a quoted order, please email us at mail@acutesphere.com.

Yes, you need to register a Acutesphere account before a quote can be created. If you do not yet have an account, you can register at acutesphere.com or by contacting customer service at mail@acutesphere.com.

You cannot edit a quote that has already been created. However, we can create a new quote for you that reflects your changes. Please contact customer service for more information at mail@acutesphere.com

Yes. Our customer service team will be happy to include the cost of expedited shipping in a quoted order. Please contact customer service for more information at mail@acutesphere.com or mail@acutesphere.com. For expedited shipping quotes, please be prepared to provide information concerning the items and quantities in your order, as well as your shipping and billing addresses.

You will be given the option to enter a purchase order (PO) number at checkout under the Billing Address section or email PO to mail@acutesphere.com.

During the checkout process, under the Place Order button, enter your Acutesphere promo code in the box under Enter a Promo Code, then click Apply.

You are not required to have an account to place orders at Acutesphere.com. To place your order without an account, click Checkout as Guest when prompted to log in or register.

Please note that registering for a Acutesphere account offers several benefits, such as:

  • Exclusive promotions and sales
  • Easy access to your order history and status
  • Add multiple addresses and payment options to your account
  • Quick reordering
  • Product quotes
  • Hassle-free online returns
  • Net 30 terms for qualifying customers
  • Tax-exempt ordering for qualifying customers

PAYMENT INFORMATION

For your convenience, Acutesphere.com accepts payment via business checks, Visa, MasterCard, Discover, American Express, and PayPal.

Items will be billed to your credit card as soon as they are shipped. On the rare occasion that some of the items in your order are not in stock, you will only be billed for the part of the order that ships. In these cases, you may see your bill split into multiple charges as the items are shipped to you separately.

Yes, you can use PayPal to pay for your order.

  1. From your Shopping Cart, select Check out with PayPalafter you’ve added items to your order.
  2. Log in to your PayPal account.
  3. Review your PayPal account info. Confirm your billing and shipping information to avoid issues with your order.
  4. Click 
  5. Confirm your shipping and billing information on Acutesphere.com.com.
  6. Click Place Order.

You can also use PayPal when you select Check Out after adding an item to an order on Acutesphere.com.com.

  1. Simply select PayPalin the Payment Method
  2. Log in to your PayPal account.
  3. Review your PayPal account info. Confirm your billing and shipping information to avoid issues with your order.
  4. Click 
  5. Confirm your shipping and billing information on Acutesphere.com.com.
  6. Click Place Order.

Follow these easy steps to pay open invoices on accounts with Net 30 terms.

Click Sign In at the top of the Acutesphere.com page.

After logging in, click My Account at the top of the page. You’ll go to the “My Account” dashboard.

Click on the Payment Methods block from the middle of the page. You’ll be directed to the “My Account” dropdown of options.

Click on Pay Invoices from the dropdown menu.

Click on Continue to Payment from the bottom right of the screen.

Click on the checkbox to the left of the invoice number to select which invoice(s) will be included in the payment.

Make sure your Billing Address is correct for the card you’re using to pay (you can edit or change using the links in this section), and click Submit.

Please note that Acutesphere.com currently doesn’t have the ability to take the following payment methods as online invoice payments at this time: PayPal, ACH, EFT.

Net 30 terms offer Acutesphere.com’s qualified business customers the flexibility to pay by check, wire, or credit card up to 30 days after a product ships. Unlike a credit card company, Acutesphere.com charges zero interest, no annual fees, and no late fees to qualified customers. See below for more information on signing up for Net 30 payment.

Business customers will be notified when payment is due with an invoice emailed to the contact stored in their account. Please note that Acutesphere.com does not send Net 30 invoices via mail. If you would like to receive a monthly account statement via email, please submit a request through Acutesphere.com Credit Services.

To apply for Net 30 terms, call mail@acutesphere.com. Our customer service team will be happy to walk you through the process.

Please have the following information ready:

  • Your company’s registration document
  • Your Accounts Payable contact, address, and phone number
  • An email address where your invoices will be sent
  • Your Dun & Bradstreet number (if you have it)

Unfortunately, we are not always able to provide a Net 30 line of credit.

If you have questions or concerns regarding this decision, please contact Acutesphere.com Credit Services via email info@acutesphere.com.com. We are available from 6:00am to 5:30pm, Monday through Friday.

Please note that while you are not eligible for Net 30 terms at this time, you may reapply at a later date.

In order to place new orders with Acutesphere.com, payment will be required at the time of purchase. Acutesphere.com accepts payment by credit card, check, wire, or PayPal.

To place an order by phone, please contact our Customer Service team email at mail@acutesphere.com.com. Our Customer Service center is open from 6am to 9pm, Monday through Friday, and from 7am to 5pm on Saturdays.

RETURNS INFORMATION

Follow these steps for no-hassle returns. We’ll email a shipping label you can print. The return will be noted in your account for easy tracking within 14 days of receiving items.

Sign In to My Account
Log in to your account by clicking Sign In at the top of the website.
If you are already signed in, click My Account.

Select an Order
In My Account Overview, click the number of the recent order you want to return.

Request Return
On the Order History page, under Order Summary, click the Request Return button.

Select Items to Return
You’ll go to the Return Items page. Check the box next to the item(s) you want to return, and follow the prompts at the bottom of the page.
A return label with additional instructions will be sent to the email address you provide.

Ineligible Items
Any items that are not eligible for return will be noted. You’ll be directed to contact Customer Service for more details.

If your product is not eligible for online return, or if you prefer to speak to one of our customer service agents, please contact us at mail@acutesphere.com. One of our friendly customer service agents will guide you through the return process and, if your items are eligible for return, we will send you a shipping label and a return authorization number.

We work hard to ensure that all items are received in good condition, and if you’ve received a damaged item, we sincerely apologize for any inconvenience. Please reach out to our customer service team within 14 days at mail@acutesphere.com. We will do all we can to remedy the situation—either by sending a replacement item or by refunding your order—and we’ll help you to return the damaged item at our expense.

If you are not satisfied with your order for any reason, products may be returned within 14 days of delivery for a full credit or exchange (provided the product is undamaged), with some exceptions. See our full returns policy for more detailed information and instructions.

Please note that:

  • com will cover the cost of return shipping.
  • Items must be returned in their original packaging.
  • You must include a copy of the original order confirmation or packing slip with your RA paperwork as proof of purchase.