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Guaranteed Refunds

Guarantee: Buyer Protection: Refund Guaranteed. Acutesphere.com’s Buyer Protection is applicable only if Buyer pays via our online payment gateway or pays directly into an Acutesphere® Bank account. We advise sellers to list items accurately and exactly as is or Buyer could be entitled to 100% Refund if dissatisfied with item(s) purchased. If transaction is cash on delivery, it is considered a lead, Buyer Protection is not applicable.


Guarantee: Seller Protection: Acutesphere® offers a detection system that constantly monitors all transactions to ensure our marketplace is safe to sell. We enforce our Buying Practices and Seller Protection Policies so you sell confidently and focus on what matters most to the buyers. We encourage sellers to report buyers so we can monitor the buyer’s behavior, investigate and protect seller’s reputation.

Refunds

Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.

When the item isn't as described: 

If you return an item because it's not as described in the listing, arrives damaged, or is missing parts, then your refund is:

Total purchase price plus original shipping equals total refund

In these situations, the seller can't charge a restocking fee and the seller pays the return shipping charges if applicable.

All other returns:

If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy or Details Section.

In these situations, your original shipping charge usually isn't refunded. Check the listing Return policy or Details for specifics on shipping charges. You may also have to pay the return shipping charges if applicable.

For this type of return, your refund is usually the total purchase price, including item cost, sales tax, and other charges, less:

  • Original shipping (unless specified otherwise in the listing Return policy)

  • Restocking fee (if specified in the listing Return policy)

  • Return shipping (if specified in the listing Return policy)

When to ask us to step in and help

Most returns and refunds go smoothly, but if a seller doesn't issue you a refund, you can ask us to step in and help. Depending on the seller's return method, timelines may differ. We guide you to the correct timing as part of your return request, but for reference:

  • You can ask us to step in and help if the seller doesn't issue a refund within 5 business days of receiving the returned item, or within 5 business days of the estimated delivery date for the returned item if no tracking is used. You have 10 business days to ask us to step in and help after the seller's time to issue a refund has passed.

  • If a seller doesn't respond to your return request, you can ask us to step in and help 3 business days after you request a return.

Things to keep in mind:

  • Request a return by the time specified in the Return policy section of the listing.

  • If we ask you to contact the seller, work with the seller directly and follow their return instructions.

  • Otherwise, you're issued a return shipping label and packing slip. Then:

    • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a refund.

    • Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement. If you haven't sent the item back after 30 days, you're charged for the second item and the cost to ship it to you.

  • Return the item in the same condition as you received it. 





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