We are looking for passionate Account Managers Nationwide who will partner with and ensure the long-term success of our customers.
Account management responsibilities include developing long-term relationships with your portfolio of assigned customers, connecting with key business executives and stakeholders. Accounts managers will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Operate as the point of contact for any and all matters specific to your customers including followup on all online transactions; sign up, listings, sales, returns, delivery, followup and advertisements.
Build and maintain strong, long-lasting customer relationships
Develop a trusted advisor relationship with all accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Forecast and track key account metrics
Identify and grow opportunities within territory and collaborate with internal teams to ensure growth attainment
Assist with high severity requests or issue escalations as needed
Proven account management or other relevant experience
Demonstrated ability to communicate, present and influence credibly and effectively.
Experience in delivering client-focused solutions based on customer needs
Proven ability to manage multiple projects at a time while paying strict attention to detail
Excellent listening, negotiation and presentation skills
Excellent verbal and written communications skills
Smartphone, Tablet, Laptop with data capabilities and MS Office Suite (or compatibility)